Skip to main content

Enabling the loyalty program

Learn how to enable and configure the Loyalty Point program to drive revenue and increase repeat visits

Updated over 8 months ago

Overview of the Loyalty Points Program

Our Loyalty Points Program is designed to help Tracks and Family Entertainment Centers (FECs) reward guests for their purchases, enhancing customer loyalty and encouraging repeat visits. Guests can accumulate points through eligible purchases, which they can then redeem for future transactions. This article provides an overview of the Loyalty Points Program and detailed instructions on configuring, using, and managing the loyalty points.

The loyalty point program comes included with your license at no extra cost.

Enabling and Configuring the Loyalty Points Program

To get started with the Loyalty Points Program, you’ll need to enable it and configure some basic settings, including point expiration.

  1. Navigate to the Loyalty Program Settings

    1. Go to Administration > Settings.

    2. In the sidebar, select Loyalty Program.

  2. Enable the Loyalty Program

    1. On the Loyalty Program settings page, locate the Enabled? switch.

    2. Toggle this switch to enable the loyalty program for your FEC.

  3. Set Up Loyalty Point Expiration

    1. If you wish for loyalty points to expire after a certain period, enable the Expire Loyalty Points? option.

    2. Configure the expiration period in days using the Expiration (in Days) field (default is 365 days, but this can be customized from 1 to 9,999 days).

    3. Note: If loyalty points expire, they will automatically become unusable after the expiration date and will no longer appear in the guest’s balance.

Did this answer your question?