Overview of the Loyalty Points Program
Our Loyalty Points Program is designed to help Tracks and Family Entertainment Centers (FECs) reward guests for their purchases, enhancing customer loyalty and encouraging repeat visits. Guests can accumulate points through eligible purchases, which they can then redeem for future transactions. This article provides an overview of the Loyalty Points Program and detailed instructions on configuring, using, and managing the loyalty points.
To use this feature, your venue must be have the loyalty program enabled. Learn more
Redeeming Loyalty Points for Purchases
Guests can use loyalty points to pay for purchases, provided their balance is sufficient for the selected products.
Payment Options for Cashiers
When a guest has a loyalty point balance that meets or exceeds a product’s loyalty point cost, the Pay with Loyalty Points option will appear at checkout.
If the guest’s points are insufficient for a product’s cost, the loyalty payment option will not display.
As items are added or removed from the order, the eligibility to use loyalty points dynamically updates.
Viewing Points Due in Order Details
At checkout, both monetary and loyalty points balances are displayed for easy reference, showing cashiers the points and monetary amounts required for the transaction.
