Overview of the Loyalty Points Program
Our Loyalty Points Program is designed to help Tracks and Family Entertainment Centers (FECs) reward guests for their purchases, enhancing customer loyalty and encouraging repeat visits. Guests can accumulate points through eligible purchases, which they can then redeem for future transactions. This article provides an overview of the Loyalty Points Program and detailed instructions on configuring, using, and managing the loyalty points.
To use this feature, your venue must be have the loyalty program enabled. Learn more
Adjusting Loyalty Point Balances
When viewing the 'Loyalty Points' tab on a guest profile you can manually add or remove loyalty points.
Accessing the Loyalty Points Tab
Go to the guest’s profile and click the Loyalty Points tab.
This tab displays a log of all loyalty point transactions, including:
Date: The date of the transaction.
Balance: Current points balance.
Type: The loyalty point transaction type (points awarded, points redeemed, etc.).
Expires in: When the points will expire for transactions where points are awarded.
Receipt Number: The receipt number associated with the loyalty point transaction.
Adding Loyalty Points
Tap or click on the 'Add' button in the 'Loyalty Points History' table
You'll be presented with a prompt to enter the number of Loyalty Points to award, along with a note for the transaction
Removing Loyalty Points
Tap or click on the 'Remove' button in the 'Loyalty Points History' table
You'll be presented with a prompt to enter the number of Loyalty Points to remove, along with a note for the transaction
