Overview of the Loyalty Points Program
Our Loyalty Points Program is designed to help Tracks and Family Entertainment Centers (FECs) reward guests for their purchases, enhancing customer loyalty and encouraging repeat visits. Guests can accumulate points through eligible purchases, which they can then redeem for future transactions. This article provides an overview of the Loyalty Points Program and detailed instructions on configuring, using, and managing the loyalty points.
To use this feature, your venue must be have the loyalty program enabled. Learn more
Refunding Loyalty Point Purchases
Refunding purchases paid for with loyalty points credits points back to the guest’s loyalty balance.
Processing Loyalty Point Refunds
In POS > Orders, you can refund loyalty points from the Loyalty Points column.
For partial refunds, select the specific items and the loyalty points associated with those items will be refunded.
Loyalty point refunds will always be returned as points; they cannot be exchanged for monetary refunds.
