Overview of the Loyalty Points Program
Our Loyalty Points Program is designed to help Tracks and Family Entertainment Centers (FECs) reward guests for their purchases, enhancing customer loyalty and encouraging repeat visits. Guests can accumulate points through eligible purchases, which they can then redeem for future transactions. This article provides an overview of the Loyalty Points Program and detailed instructions on configuring, using, and managing the loyalty points.
To use this feature, your venue must be have the loyalty program enabled. Learn more
Reporting: Loyalty Points Activity Report
You can generate a Loyalty Points Activity Report to track and audit loyalty point transactions.
Accessing the Loyalty Points Report
Go to Other Reports and select Loyalty Points.
This report includes filters for Report Period, Customer, and Transaction Type (Purchase or Refund).
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Report Summary
The report displays three key metrics:
Total Points Redeemed: Points used for purchases during the selected period.
Total Points Awarded: Points earned during the selected period.
Total Outstanding Points: Total unredeemed points across all guests.
Report Attributes:
Date & Time of each transaction.
Customer Name associated with each transaction.
Points Awarded, Redeemed, and Revoked.
Transaction Type (Refund or Purchase).
Receipt #.
Additional notes (future updates may allow manual notes).
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